Our typical working hours at 10am-5pm. Monday – Friday (GMT)
We aim to ship within 1-2 working days: if the order is over £500, This may take up to 5 working days. We aim to improve these speeds but we aim to make every client very happy.
UK – shipping methods:
1st Class tracked £5 – This means that you are expected to receive your order within 1-3 working days after dispatch.
We upgrade this to Special delivery/Next Day Delivery for orders of £500. This will be shipped via Royal mail or DPD.
We do not ship out of the UK due legal reasons.
7 Day Returns Policy
- A refund or exchange can only be offered on products that are faulty or where the packaging is damaged.
- Kusty Life must be informed of any fault or damage within 7 days of receipt.
- If requested, the product must be returned to Kusty Life Ltd. in its original condition and packaging in order for a refund or exchange to be given. The product must be received by Kusty Life within 7 days of being requested.
Kushty Life Limited will not be held responsible for any lost or stolen packages. Contact us if you have not received your item, after a week of expected delivery. We will look into it and may be able to compensate for some money from the courier.
If you need to contact us send us an email firstname.lastname@example.org
We do not offer any returns, we can only exchange if theirs an error by sending out the wrong item. This happens sometimes as we are human. If this does occur, contact us with your order number. We will resolve it.